Frequently Asked Questions

Placing an order with us is as easy as pie! Simply send us a quote request through our Free Fast Quote page. We’ll get back to you in less than 3 hours with all the details you need to get started. Let’s make your promotional dreams come true!

With thousands of options, we know it can be a bit overwhelming. But don’t worry! Our experienced staff is here to help you find the perfect promotional products for your project or brand. We offer no-obligation quotes – just ask for a Free Fast Quote and let us guide you to the ideal choice!

Absolutely! We understand the importance of seeing and feeling our products before making a decision. Prequalified orders are eligible for up to 3 free samples per project. Reach out today let us help.

Yes, we do! If your item can be expedited, we’ll make it happen. Please note that rush orders may be subject to additional fees. For a rush quote, contact us through our Free Fast Quote page. We’re here to help when you need it fast!

Lead production time depends on the items you’re ordering. Typically, delivery times are 2-3 weeks for apparel and 3-4 weeks for hard goods. If you need your items sooner, rush options are available. Reach out, and we’ll do our best to accommodate your timeline!

At Promosapien, we work with corporate bulk orders. Each product has a minimum quantity requirement, and because we offer corporate volume discounts, our opening orders are generally around $1,500. Contact us today and we’ll see how we can best support your needs!

We fully guarantee every product we sell will land free from manufacturer’s defect and on time. Your satisfaction is our top priority so if it doesn’t meet your needs, we’ll make it right.

We understand that plans can change. Depending on the progress of your order, we can make changes or cancellations, although a fee might apply. However, once your order enters production, no cancellations or changes can be made. If you need to modify your order, please contact us as soon as possible, and we’ll do our best to help.

Due to waning interest and the unsustainable nature – we don’t have a fully stocked showroom, but we’ve adapted our sampling process to be even more convenient for you! You can request samples and test them out at your convenience and at the address of your choice. Just let us know what you need!

For most orders, we require vector (.ai or .eps) art files with Pantone C colors specified. Need a hand with your files? No worries, we’re here to help at no charge! Just reach out, and we’ll ensure everything is set for your custom products to shine.

We can do just about anything to make your products stand out! Here are some of our decoration choices:

• Screen-print: Perfect for vibrant and detailed designs.
• Deboss/Laser Engraving: Adds a touch of elegance and sophistication.
• Transfers: Great for complex or multi-colored designs.
• Digital Print: Ideal for high-quality and photo-realistic images.
• Patches and Applique: Adds texture and dimension to your items.
• Embroidery: Classic and durable, perfect for a premium look.

With so many options, your products are sure to impress!

Print work is generally done using Pantone C colour matching systems (PMS). Where your PMS colours or in the case of full colour print, we do our best to closely match your brand colours.

You bet we can! Just reach out to our sales team and let us get you print ready.

We accept Mastercard and Visa through our secured payment gateway. Standard credit card charges might apply. Prefer alternatives? No problem! We also accept checks and bank transfers. If you have any questions, get in touch with our team – they’re ready to guide you through the process with ease.

For most orders, a deposit of 50% is required before printing. Net terms are available for prequalified customers.

We ship all over Canada and the USA, and select destinations outside North America – just get in touch with our reps and we’ll  make it happen!

Delivery time depends on your order and its final destination. Typically, standard shipping takes 5 to 10 business days. Need it faster? We offer expedited shipping options for select products and destinations. Just contact us to find the best option for you, and we’ll make sure your order arrives right on time!

Yes, we do! Additional charges might apply, but we’re here to make it happen. Just contact us to see if your order is eligible. Let’s get your products where they need to go.